Clinical Instructors and Lab Instructors who do not have an @mghihp.edu email address will not be able to sign up for a Zoom Pro account on their own. If you are a Clinical Instructor, a Lab Instructor, or someone who oversees Clinical/Lab Instructors, please open a ticket with the Mass General Brigham University IT Helpdesk for assistance with getting Zoom accounts set up.
For Clinical/Lab Instructors who are Mass General Brigham employees, the IT team will work to get an @mghihp.edu email alias added to their Mass General Brigham account. This is required on our end because the Mass General Brigham University of Health Professions and other Mass General Brigham entities have different licensing agreements with Zoom.
When you sign up for Zoom, it uses the email address to determine which instance you will be licensed to — @mghihp.edu addresses are associated with the Mass General Brigham University instance of Zoom; other Mass General Brigham email addresses such @partners.org and @mgh.harvard.edu are associated with other Mass General Brigham instances of Zoom. Clinical/Lab Instructors will need access to the Mass General Brigham University instance to host meetings of unlimited length and use Zoom in D2L Brightspace.
Once the @mghihp.edu email alias is created, Clinical/Lab Instructors will use that @mghihp.edu address to log in to Zoom.
For Clinical/Lab Instructors who are not Mass General Brigham employees, an mghihp.edu alias will not be created. The IT team will create a Zoom account with the email address listed in D2L Brightspace.
If you have any questions about this process or need further assistance, please open a ticket with the Mass General Brigham University Helpdesk.
*Note – The creation of this mghihp.edu email alias does not change the Mass General Brigham network account. It is just another secondary email address added to that account. Emails sent to this address will go to the same Inbox as other Mass General Brigham emails.