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Resetting D2L Brightspace Password

Overview

If you have forgotten your D2L Brightspace password, you can reset it through the system at any time. If you have any issues with resetting your password, please contact IT by opening a ticket a Helpdesk ticket.

Instructions

First, navigate to the D2L Brightspace home page at https://mghinstitute.desire2learn.com . Click the Forgot your password? link on the D2L Brightspace log in page.

The D2L Brightspace login screen with text fields for "Username" and "Password", a blue "Log In" button, and a "Forgot your password?" link below the button.

On the next screen, enter in your D2L Brightspace username and click Submit. Note, if you enter in an incorrect username, you will not receive the password reset email.

A page titled "Forgot your password? We can help!" with a text box field for "Username" and buttons labeled "Submit" and "Cancel" below the Username field.

This will bring you to a confirmation page.  You should receive an email to the address that is listed in your D2L Brightspace account.  This will be your Mass General Brigham University email in most cases.

Confirmation screen titled "Password Reset Email Sent" noting that the password reset link was sent and further information on what the user can do if they don't receive the email. There is a link to "Go to login page" at the bottom of the confirmation.

From the password reset email, click the link to change your D2L Brightspace password.

Password reset email sent from the D2L Brightspace system withMass General Brigham University of Health Professions branding. The email addresses the user "test15" and provides a password reset link, which is partially pixelated.